Returns & Exchanges
At Equilibria, we strive for perfect harmony in every fit, but if your purchase isn't quite right, we offer a seamless 30-day return policy for all unworn apparel. We are committed to ensuring your wardrobe reflects your unique style with absolute comfort and quality.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags remain attached and the garment is in its original condition.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing